Privacy Policy

Last updated: November 9, 2025

This Privacy Policy governs the manner in which C-S Solutions collects, uses, maintains, and discloses information collected from users (each, a "User") of the C-S Solutions software and services.

1. Information We Collect

1.1. Personal Identification Information (PII)

We collect PII when you register for an account, subscribe to our services, or contact us. This may include your name, company name, email address, phone number, and billing details.

1.2. Client Data (Information Processed on Your Behalf)

Our primary function involves processing data that you connect to our Service ("Client Data"). This data is typically sensitive operational data, which may include:

  • Customer relationship management data (CRM).
  • Employee/payroll data (EMS).
  • Point of Sale (POS) and inventory transaction data.
  • Marketing and analytics data (e.g., from GA4 or Paid Platforms).

C-S Solutions acts strictly as a Data Processor with respect to Client Data. We do not own this data and only process it according to your instructions and to provide the contracted Service.

1.3. Usage and Technical Data

We automatically collect information about how you access and use the Service, such as your IP address, browser type, operating system, and the pages you visit. This helps us monitor performance and improve our features.

2. How We Use the Collected Information

  • To Provide and Maintain the Service: To fulfill the services you have requested, including dashboard generation, CRM operation, and data synchronization.
  • For Billing and Account Management: To process transactions, send invoices, and manage your subscription.
  • To Improve Our Service: To understand usage patterns, fix bugs, and develop new features based on aggregated, non-identifiable usage data.
  • To Communicate With You: To send critical service updates, technical notices, security alerts, and support messages.

3. Protection of Client Data

  • Confidentiality: Client Data is treated as strictly confidential. Access is limited to necessary personnel involved in service provision, maintenance, or technical support, and only with appropriate authorization.
  • No Selling or Sharing: We do not sell, rent, or trade Client Data for marketing purposes. Client Data is never intentionally disclosed to third parties except as necessary to provide the Service (e.g., through authorized third-party cloud hosting providers).
  • Data Deletion: Upon termination of your subscription, Client Data will be permanently deleted from our live systems within a commercially reasonable period, subject to our backup and legal retention obligations.

4. Sharing Your Information

We may share Personal Identification Information (but NOT Client Data, unless compelled by law) in the following circumstances:

  • Service Providers: With third-party vendors and consultants who perform services on our behalf (e.g., payment processors, hosting providers). These parties are bound by strict confidentiality obligations.
  • Legal Requirements: If required to do so by law or subpoena or if we believe that such action is necessary to comply with the law, protect the security or integrity of our Service, or exercise or protect the rights, property, or safety of C-S Solutions.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and Client Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Depending on your jurisdiction (especially in South Africa under POPIA), you may have the right to access, update, or request deletion of your Personal Identification Information. For Client Data, the rights are controlled by you, the User, who is the Data Controller.

7. Governing Law

This Privacy Policy is governed and construed in accordance with the laws of **South Africa**, specifically acknowledging the requirements of the Protection of Personal Information Act (POPIA).

8. Changes to this Privacy Policy

C-S Solutions has the discretion to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage Users to frequently check this page for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

  • By email: info@c-ssolutions.co.za